Payment Not Showing Up

Common Reasons for Delayed Payment Confirmation

Payment delays can occur for different reasons depending on your payment method:

• Online Payments (Paystack/Flutterwave): Typically process within minutes, but may take up to 2 hours during high network traffic or banking system maintenance
• Offline Cash Payments (Moniepoint/Paga/OPay): Require manual verification and typically take 1-3 business days to reflect in your dashboard

What to Do for Online Payments

Follow these steps if your online payment hasn't appeared:

1. Wait 2 hours - Most online payment delays resolve within this timeframe
2. Check your email - Look for a payment confirmation from Paystack or Flutterwave
3. Refresh your dashboard - Log out and log back in to force a data refresh
4. Check your bank statement - Verify the payment was deducted from your account

What to Do for Offline Cash Payments

For cash payments through partner agents:

1. Keep your receipt - The agent should have provided a payment receipt with a reference number
2. Wait 1-3 business days - This is the standard verification period
3. Check your email - You'll receive a notification once verification is complete

When to Contact Support

Contact support@taxtechng.com if:

• Your online payment hasn't appeared after 2 hours
• Your offline cash payment hasn't appeared after 3 business days
• Money was deducted from your account but the payment failed
• You received a payment confirmation email but your dashboard still shows 'pending'

Will I be charged twice if my payment doesn't show up?

No. If a payment fails to process, the deducted amount will be automatically refunded by your bank within 3-5 business days. You will not be charged twice.

Can I make another payment while waiting for the first one to appear?

We recommend waiting for your first payment to process before attempting another payment to avoid potential double-charging issues.