TaxTech NG is currently in pre-launch development. This platform is not yet available for public tax filing. All features, designs, and content are subject to change before the official 2026 rollout.

Help Center

Find answers to tax filing questions and get support.

Search functionality will be available after launch. For now, browse categories below.

Find answers to the most common questions about filing, payments, and using TaxTech NG.

Filing & Workflows

Step-by-step guidance for formal and informal filing.

Choosing between Formal and Informal filing

How the 3-step Informal (Presumptive) workflow works

How the 4-step Formal workflow works

Editing your information before payment

Payments

Payment methods, reference IDs, and receipts.

Supported payment methods

How online payment works (Paystack & Flutterwave)

How offline cash payments work with partner agents

Fees, early-filing discount, and flat service charge

Getting a payment receipt

Security & Compliance

How we protect your data and stay aligned with NRS rules.

How TaxTech NG uses and protects your BVN/TIN

NDPR and data protection

NRS alignment and third-party disclaimer

Account security and suspicious activity

Troubleshooting

Fix common issues with login, filing, and payments.

Payment not showing up

Filing submission errors

Browser and device requirements

Resetting your password

Need help? Contact our support team.

If you can't find what you're looking for, reach out to us directly.